Help & questions

Your [questions], our answers

How does the self-cleaning button work?

After brushing, press the button: the pins retract into the brush and the clump of hair comes off in one go. You just throw it away. No more pulling hair out one by one with your fingers.

Which colour should I choose?

The brush comes in green and yellow. It's exactly the same model: about 20 cm long, 8 cm head, rounded-tip steel pins. Only the colour changes.

Is it for cats or for dogs?

Both. It works best on medium and long hair, and wherever there is undercoat. On very short, flat coats, the effect is lighter. For long hair, brush small areas at a time and gently undo tight knots first.

Does the brush cut or pull out hair?

No. It has no blade: it removes dead hair and undercoat that are already ready to fall out. The steel pins have rounded tips.

Can it hurt my pet?

Brush gently, in the direction of the hair, without pressing. Avoid sensitive areas and damaged skin, and stop if your pet isn't comfortable. A few minutes are enough.

How often should I brush?

Once or twice a week normally. During shedding season (spring and autumn), a few minutes several times a week make a real difference to the hair lying around the house.

How do I clean the brush?

After each use: one click to remove the hair. From time to time, rinse it in lukewarm soapy water, then let it air-dry before putting it away.

How does the 2-brush offer work?

1 brush: €19.90. 2 brushes: €29.90 in total, so the second one is €10. You can take the same colour twice or mix. The discount applies automatically in the cart, no code, once per order.

What are the delivery times?

Free tracked delivery to mainland France, usually within 7 to 12 working days. You receive your tracking number by email as soon as it ships.

How do I track my order?

Click the tracking link you received by email, or go to the “Track your order” page. A question? Write to us via the Contact page.

What if the brush doesn't suit me?

30-day money-back guarantee after receipt: write to us via the Contact page, send the brush back in its original condition and we refund you as soon as we receive the return. Return costs are at your expense. This guarantee is in addition to your 14-day legal right of withdrawal.

Is payment secure?

Yes. Payment goes through Shopify and your card details are encrypted. We never have access to them.

Free deliveryTracked parcel, 7 to 12 working days
30-day money-back guaranteeReturns accepted within 30 days
Secure paymentEncrypted card details
A real personReply within 24 to 48 hours